Brisbane International Tennis - Queensland's Newest and Biggest Sporting Event

Queensland Tennis Centre

4 – 11 Jan 2015

Brisbane International

Queensland Tennis Centre 4 – 11 Jan 2015

General Information

Venue:
Queensland Tennis Centre
A: 190 King Arthur Terrace, Tennyson, Queensland, Australia, 4105
P: 07 3120 7930 (10:00 am–8:00 pm on event days)

Dates
Brisbane International 2015: 4–11 January 2015

Pre-sale Dates

Packages – 12pm, Friday 15 August to 2pm, Monday 18 August
Singles + Packages – 12pm, Tuesday 19 August to 2pm, Monday 1 September

How do I purchase tickets?

Tickets for the Brisbane International will go on sale:

General Public Packages
Tuesday 1st October 2014 9am – Tuesday 7 October 2014 5pm

General Public Single Session & Packages
Wednesday 8th October 2014 9am

Be the first to find out about player announcements and ticket information by signing up to the Brisbane International e-newsletter.

> Sign up to the Brisbane International e-newsletter

Australian Open Series Booking Line: 1300 888 104
International bookings: +61 3 9039 9407
Website: www.ticketek.com.au/brisbaneinternational

Box Office/tickets

To purchase tickets (subject to availability), collect tickets or for lost ticket inquiries please go to the Box Office, which is located in front of Pat Rafter Arena, shown on the map. Patrons collecting tickets, making inquiries, or purchasing tickets from the Box Office should plan their arrival in anticipation of queues.

Please note: it is recommended if you have selected venue/Box Office collection that you collect your tickets prior to arriving at the venue from a Ticketek agency to take full advantage of the free public transport to and from the event and to avoid queues at the venue/Box Office.

Upgrades

If you wish to upgrade your ground pass to a Pat Rafter Arena reserved seat you can do so at either the external Box Office or at the upgrade Box Office, which is located next to the information booth inside the venue. Upgrade prices will be charged as the difference between a ground pass ticket and a Pat Rafter Arena ticket and are subject to availability. Please note that complimentary tickets cannot be upgraded.

Entry gates

All valid ticket holders will be able to access the event via the turnstiles at the top of the central staircase at the main entry foyer.

Corporate Suite ticket holders can access the event via the stairwell on the left of the turnstiles.
All other Corporate Hospitality ticket holders can access the event via the Corporate Entry (located next to the turnstiles) or alternatively they can enter via the turnstiles.

Cloakroom facilities

Cloaking facilities will be located near the front entry of the tennis centre, in Ken Fletcher Park. Items prohibited at the Queensland Tennis Centre may be left in the cloakroom. Please take time to review the list of prohibited items. This list can be found in the Brisbane International Ticket Conditions of Sale and Entry. If in doubt, leave it at home.

Pass-outs

Pass-outs will be allowed. Please ensure that you retain your valid event ticket as you will be required to scan your event ticket on exit and again on re-entry.

First Aid

First Aid will be available on site, located near door 8 of Pat Rafter Arena.

Toilets

Toilets are located at various positions around the stadium and the Queensland Tennis Centre grounds. Please bear in mind that toilets are only accessible after gates open at the Queensland Tennis Centre.

ATM/EFTPOS facilities

There are limited ATM and EFTPOS facilities located within the Queensland Tennis Centre. To avoid queues please come prepared with cash.

No smoking venue

The Queensland Tennis Centre is a non-smoking venue. There are limited designated smoking areas available outside the venue. Please ensure you scan out of the turnstiles to ensure re-entry is permitted. Please note that Queensland law prohibits smoking within four meters of non-residential building entrances.

Bags

Bags may be subject to a random safety and security search upon entry. Please remember bags too large to fit under a seat cannot be brought to the Brisbane International.

Weather

The Brisbane International is an outdoor event. It is recommended that patrons bring appropriate protection from sun and rain (i.e. hats, sunscreen, raincoats and warm clothing) even if seated inside Pat Rafter Arena.

Prohibited items

For the comfort and safety of patrons and players the following items are not allowed into the Queensland Tennis Centre:

Alcohol; animals except service animals (e.g. seeing eye dogs); any item that could be used as a weapon; beach balls and other inflatable devices, audio recorders; bicycles, scooters, skateboards and roller-blades/skates; camera tripods, monopods, telephoto camera lenses with a focal length capacity of greater than 200 mm; video cameras and handy-cams; drink and food cans; chairs and stools; eskies and hampers; fireworks; frisbees; helium balloons; glass (including bottles); large containers in excess of 1.5 litres; flags, banners or signs larger than 1.2 m wide or with handles longer than 50 cm in length; musical instruments and/or amplification equipment; unauthorised advertising or marketing material or flyers; laser pointers, distress signals, whistles or loud hailers; dangerous goods and any other item prohibited by legislation.

Note: prams and strollers are not permitted in seating areas.

Getting to and from the event

Road closures

King Arthur Terrace will be closed between Softstone Street and Fairfield Road from Friday 2 January until Sunday 11 January 2015. Please note, only authorised vehicles are permitted access to King Arthur Terrace between these points during these dates.

Public transport

Present your valid Brisbane International ticket that corresponds to the date of travel to travel free with TransLink to and from the event on Brisbane Transport bus and Queensland Rail train services. In addition to regular timetable services, additional special bus and rail services will be provided for Brisbane International patrons.

Event tickets purchased at the Queensland Tennis Centre box office on the day of the event are only valid for free post-event travel.

For full public transport and timetable information contact TransLink on 131 230 or visit www.translink.com.au.

Parking

There is no public parking at the Queensland Tennis Centre. It is advised that you use public transport, which is free with a valid event ticket to get to the Brisbane International.

During major events at the Queensland Tennis Centre, a one-hour parking restriction applies throughout the precinct from 7 am to 10 pm (on event days only). For further information please visit the Brisbane City Council Traffic and Parking Control Areas website.

Disabled parking

There is very limited car parking available for patrons with disabled car parking stickers. This car parking must be pre-booked before the event by calling the Brisbane International on (07) 3120 7930. A disabled car park sticker is required for all bookings and must be displayed on the car with the Brisbane International parking pass at all times to avoid parking fines.

Venue access information for disabled patrons

If you are attending with someone who has difficulty walking, the best solution to access the site is to utilise the free taxi shuttle for elderly and disabled patrons from Yeerongpilly train station.

Please note that the Queensland Tennis Centre offers wheelchair friendly seating on the main level of the stadium. If you are purchasing a wheelchair space you can also purchase a carer seat next to this space. If you do not require a wheelchair space, please advise the seller at the time of booking to discuss the best seating option.

Taxis

Taxis have access to the taxi rank located on King Arthur Terrace.

Child and concession policy

The following child and concession policy applies to the Brisbane International 2015 to be held at the Queensland Tennis Centre in Tennyson, Brisbane Qld.

Child policy

The child policy is as follows:

  • children aged 3-16 years as at 1 January 2015 are entitled to purchase a child reserved seat ticket
  • children aged 2 and under as at 1 January 2015 are entitled to enter the events at no charge; however, they must not occupy a reserved seat.
  • persons aged 17 and over as at 1 January 2015 are classified as an adult, unless they hold valid concession identification.

Note: all persons 12 years old and younger must be accompanied and supervised by a parent or guardian at all times during the event.

Concession policy

A person must have the appropriate form of concession to purchase a concession reserved seat ticket. They must present the relevant concession documentation at point of purchase and upon entry into the event.

The following are accepted forms of concession for the purchase of tickets:

  1. Student cards: full-time secondary students, full-time tertiary students.
  2. Pension concession card: aged (AGE), bereavement allowance (BVA), carer (CAR), aged blind (AGE BLIND), parenting payment (single) (PPS), disability support pension (DSP), disability support blind (DSP BLIND), partner allowance (PTA), sickness allowance (SAL), special benefit (SPL), widow allowance (WDA), widow pension (WID), wife pension (WFA/WFD/WFW), new start allowance over 60 years (NSW/NMA), mature age allowance (MAA), mature age partner allowance (MPA), new start allowance (NSA), parenting payment (PPP/PPS).
  3. Veteran affairs and TPI.
  4. Healthcare card: exceptional circumstances relief (DR), sickness allowance (SA), special benefit (SL), farm help income support (FFR), new start allowance (NS), youth allowance (YA), new start mature age allowance (NMA), parenting payment (single) (PPS), low income (LI), carer allowance (CD), partner allowance (PA), mobility allowance (MO), and widow assistance (FA), family assistance (FA), child disability allowance (CDA).
  5. Personal treatment entitlement card: must be current. Please check the date carefully.

* Tennis Australia recognises the companion card program.

Conditions of sale and entry

Click through to updated 2015 Conditions of Sale and Entry.