Ticket Information

Q. How do I purchase tickets?

Ticketek are the official ticket partner for Brisbane International. Once tickets are on sale, there are a number of ways you can purchase:

ONLINE

ticketek-logo

PHONE

1300 888 104

Int. +61 3 9039 9407

AGENCY

Bookings can be made at Ticketek agencies across Australia and New Zealand

Q. Is there a Box Office on site?

Yes. To purchase tickets (subject to availability), collect tickets or for lost ticket inquiries please go to the Box Office, which is located in front of Pat Rafter Arena. Patrons collecting tickets, making inquiries, or purchasing tickets from the Box Office should plan their arrival in anticipation of queues.

Please note: it is recommended if you have selected venue/Box Office collection that you collect your tickets prior to arriving at the venue from a Ticketek agency to take full advantage of the free public transport to and from the event and to avoid queues at the venue/Box Office.

Q. When do tickets go on sale to the general public?

Tickets go on sale to the general public in October, however registered tennis players, previous event guests and some of our sponsor and partners’ customers receive access to pre-sales in September. All eligible pre-sale customers will be notified via email in September. Ensure your details are up to date to be first to secure tickets to Brisbane International 2019.

To keep in-the-know on player announcements and ticket information > Sign up to the Brisbane International e-newsletter

Q. What is the best way to book? How can I guarantee that I get good seats?

To ensure fairness in ticket distribution all booking methods (internet, phone or in person at an agency) commence at the same time (12noon AEST). To get the best seats available it is important to book early, as sessions sell fast.

You can also secure pre-sale tickets if you fall into one of these categories:

  • Tennis Queensland Registered Player
    Visit your local tennis club or find out more via tennis.com.au/qld/; call 07 3120 7900 or email [email protected]
  • Brisbane International ticket holder from a previous year
    Guests who have opted in to hear from Brisbane International/Tennis Australia during the purchase process of buying your ticket with Ticketek will receive access to pre-sales in future years

Q. What does a Pat Rafter Arena ticket offer?

If you have purchased a ticket to Pat Rafter Arena you will have access to a reserved seat within the stadium for the session you have purchased as well as all of the inclusions of a Ground Pass.

Q. What benefits does a Ground Pass offer?

A ground pass gives you full access to all outside courts including Show Courts 1 and 2 where you will see a number of the world’s best players doing what they do best. You will also have access to The Racquet Club for food, drinks, entertainment and the large screen showing all the action from inside Pat Rafter Arena. Ground passes are great value, FREE for kids with a paying adult, and are available for all sessions.

Please note that there are no WTA or ATP matches scheduled on the outside courts for the last three days of the tournament. Ground Passes on the finals weekend are FREE and can be accessed by visiting the Ticketek booth on-site on the day.

Q. Can I upgrade my Ground Pass?

Yes. There is an upgrade booth inside the venue that will have the capacity to upgrade Ground Passes to Pat Rafter Arena reserved seating for the difference of the face value of the ticket. This is subject to availability.

Q. Are there Corporate Hospitality packages available at the event?

The Brisbane International offers a number of packages for corporate customers. To obtain further information on corporate seating and dining packages, please contact Michael Murphy on (07) 3120 7930 or visit our Corporate Hospitality page.

Q. What makes up a Family Pass?

A Family Pass consists of two adults and two children or one adult and three children. Family passes are only available for Pat Rafter Arena. Best value Family Pass tickets are available for Monday and Tuesday sessions. Visit the Ticketek website when tickets are on sale for more information.

Q. Is there a special offer for group bookings?

Yes. If you book 10 tickets for a session you will receive a 10% discount per ticket. To take advantage of this offer please call the Ticketek Group bookings line on 1300 364 001 or email [email protected] This offer is for any session from Monday 31 December until Saturday 5 January Day Session and available on the adult rate only.

Q. What are the benefits of purchasing a Series Package?

Series Packages (or multi-session packages) are the most cost effective way to buy tickets as you will access multiple sessions at a rate lower than what you will get if these sessions were bought individually.

Q. I have purchased a package. Why are my seats not the same for all sessions?

When you purchase a package we try and give you the best available seats for each session. This means that we cannot always supply the same seat for all sessions.

Q. What does the ticketing system consider best available?

The ticketing system will allocate seats closest to the court first.

Q. What time can I enter the grounds on a Pat Rafter Arena Night Session ticket?

Night session ticket holders are able to enter the grounds from 4.30 pm. Access to Pat Rafter Arena may be delayed if day session play runs late.

Q. What is a Restricted View ticket?

A Restricted View ticket is a ticket that grants access into a seating area that has been deemed as having a restricted view of the court. The reason for the restriction could include being behind the umpire’s chair, broadcast cameras or any area that may have only a partial view of the court. These seats have been identified by the stadium and you will be told at the time of purchase if you are purchasing a Restricted View ticket.

Q. Where is the umpire’s chair located?

The umpire’s chair is located on the western side of the court. Its location is indicated on the Pat Rafter Arena stadium plan.

Q. I require a special needs ticket. How do I purchase my tickets?

To purchase special needs tickets please call the Australian Open and Australian Open Series booking line on 1300 665 915 and chose the option to speak to an operator. Please mention your special needs requirement at the beginning of the booking when you are put through to an operator. These tickets go on sale at the same date and time detailed for general public.

Q. Who is entitled to concession tickets?

A concession ticket is valid for children aged between 3 and 14 years, full-time students who are attending an Australian institution, Pensioners, Veteran Affairs and TPI, holders of valid Australian Health Care Cards and holders of Personal Treatment Entitlement Cards. There is no discount for seniors card holders. Children under 2 years of age are admitted free of charge into the event provided that they do not occupy a reserved seat within Pat Rafter Arena. Children under 2 years of age are permitted to sit on the knee of the accompanying adult in these areas.

CHILD POLICY

The child policy is as follows:

  • children aged 3-14 years as at 1 January 2019 are entitled to purchase a child reserved seat ticket
  •  children aged 2 and under as at 1 January 2019 are entitled to enter the events at no charge; however, they must not occupy a reserved seat.
  • persons aged 15 and over as at 1 January 2019 are classified as an adult, unless they hold valid concession identification.

Note: all persons 14 years old and younger must be accompanied and supervised by a parent or guardian at all times during the event.

CONCESSION POLICY

A person must have the appropriate form of concession to purchase a concession reserved seat ticket. They must present the relevant concession documentation at point of purchase and upon entry into the event.

The following are accepted forms of concession for the purchase of tickets:

  • Student cards: full-time secondary students, full-time tertiary students.
  • Pension concession card: aged (AGE), bereavement allowance (BVA), carer (CAR), aged blind (AGE BLIND), parenting payment (single) (PPS), disability support pension (DSP), disability support blind (DSP BLIND), partner allowance (PTA), sickness allowance (SAL), special benefit (SPL), widow allowance (WDA), widow pension (WID), wife pension (WFA/WFD/WFW), new start allowance over 60 years (NSW/NMA), mature age allowance (MAA), mature age partner allowance (MPA), new start allowance (NSA), parenting payment (PPP/PPS).
  • Veteran affairs and TPI.
  • Healthcare card: exceptional circumstances relief (DR), sickness allowance (SA), special benefit (SL), farm help income support (FFR), new start allowance (NS), youth allowance (YA), new start mature age allowance (NMA), parenting payment (single) (PPS), low income (LI), carer allowance (CD), partner allowance (PA), mobility allowance (MO), and widow assistance (FA), family assistance (FA), child disability allowance (CDA).
  • Personal treatment entitlement card: must be current. Please check the date carefully.

* Tennis Australia recognises the companion card program.

Q. Can I please have exactly the same seats as last year?

Tickets are sold through Ticketek on a best available basis. Because of this, we cannot guarantee that the seats you require will be available. If you need to request specific seats, please call Ticketek on 1300 888 104 to speak to an operator who will try their best to help you.

Q. I bought tickets to what I thought was the Men’s semifinal but I got a different match instead. Why has the match changed?

The Brisbane International organisers aim to complete the tournament on time with the objective of playing all matches over the eight days of the tournament. Tickets are sold to sessions of the Brisbane International, rather than to watch particular matches or players. Tennis tournaments are at times unpredictable and unavoidable events can occur. As a result, the schedule and order of play is subject to change at any time.

Q. Is it safe to buy tickets through Ticketek over the internet?

Ticketek online processes your credit card details securely over the internet using an online payment technology called Secure Socket Layer (“SSL”). The payment system is a Westpac accredited internet payment security system. Standards are ranked among the best available. With the combination of Ticketek.com’s Verisign SSL 128-bit encryption on their website and a secure browser at your end, you can be assured that your transaction booking details are encrypted.

Q. The Ticketek website won’t let me select tickets?

Access to ticketek.com.au is available 24 hours a day, seven days a week; however the Brisbane International ticket sale pages are not activated until 12noon (AEST) the morning of the scheduled on-sale dates (detailed above).

If you are unable to select tickets check that you are purchasing during the designated time frame and refresh the page to ensure you get the latest information and the “Get Tickets” button appears.

Q. What happens if I log onto the Ticketek website before the time and day tickets go on sale?

Access to ticketek.com.au is available 24 hours a day, seven days a week; however, the Brisbane International ticket sale pages are not activated until the scheduled on-sale dates. If you are on the website just before this time, refresh the page to ensure you get the latest information and the “Get Tickets” button appears. Note, a time limit applies to book your tickets from the time you first log on.

Q. I live overseas or I will be away when tickets go on sale. How can I book?

Bookings can be made from overseas either via the Ticketek website or by phone +613 9039 9407 .

Q. I have attempted to purchase tickets on the Ticketek website and I have selected my tickets but the webpage has frozen and just keeps thinking. Have I still got my tickets?

In order to ensure equitable access to the Brisbane International, time restrictions may be placed on the Ticketek website. The Ticketek website will only hold your tickets for eight minutes. If the webpage has frozen it is likely that you have no longer got the tickets that were assigned to you. You will need to close the window and try again.

The easiest way to check if a transaction has been successful is to look for a confirmation email, which is sent at the end of every successful transaction to the email address detailed in your My Ticketek login. Please contact Ticketek for more information.

Q. Can I sell Brisbane International tickets on eBay or through other third party reselling operators?

No. The Brisbane International Ticket Conditions of Sale and Entry state that you cannot on-sell seats, therefore you will be in breach of these conditions if you put your tickets up for auction on eBay or any other auction site. Listed tickets on eBay or any other auction site that are sold above face value may be cancelled without refund and therefore patrons holding these tickets will be denied admission to the Brisbane International.