Q.Where is the Queensland Tennis Centre?

Queensland Tennis Centre
A: 190 King Arthur Terrace, Tennyson, Queensland, Australia, 4105
P: 07 3120 7903 (10.00 am – 8.00 pm on event days)

Q. When is the Brisbane International?

31 December – 7 January 2018

 Q. What is the Provisional schedule?

The provisional schedule will be released closer to the event date.

 Q. How do I get to Brisbane International?

View car parking and public transport information

Q. How do I purchase tickets?

Tickets for Brisbane International 2018 are not on sale yet.

To be the first to find out about player announcements and ticket information by signing up to the Brisbane International e-newsletter.

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ONLINE

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PHONE

1300 888 104

Int. +61 3 9039 9407

AGENCY

Bookings can be made at Ticketek agencies across Australia and New Zealand

Q. What about Corporate Ticketing?

> Find out about the Corporate Hospitality options available for Brisbane International

Q. Is there a Box Office on site?

Yes. To purchase tickets (subject to availability), collect tickets or for lost ticket inquiries please go to the Box Office, which is located in front of Pat Rafter Arena. Patrons collecting tickets, making inquiries, or purchasing tickets from the Box Office should plan their arrival in anticipation of queues.

Please note: it is recommended if you have selected venue/Box Office collection that you collect your tickets prior to arriving at the venue from a Ticketek agency to take full advantage of the free public transport to and from the event and to avoid queues at the venue/Box Office.

Q. Can I upgrade my ticket?

If you wish to upgrade your ground pass to a Pat Rafter Arena reserved seat you can do so at either the external Box Office or at the upgrade Box Office, which is located next to the information booth inside the venue. Upgrade prices will be charged as the difference between a ground pass ticket and a Pat Rafter Arena ticket and are subject to availability. Please note that complimentary tickets cannot be upgraded.

Q. Where do I enter Brisbane International?

All valid ticket holders will be able to access the event via the turnstiles at the top of the central staircase at the main entry foyer.

Corporate Suite ticket holders can access the event via the stairwell on the left of the turnstiles.
All other Corporate Hospitality ticket holders can access the event via the Corporate Entry (located next to the turnstiles) or alternatively they can enter via the turnstiles.

Q. Are there cloakroom facilities?

Cloaking facilities will be located near the front entry of the tennis centre, in Ken Fletcher Park. Items prohibited at the Queensland Tennis Centre may be left in the cloakroom. Please take time to review the list of prohibited items located below. This list can be also be found in the Brisbane International Ticket Conditions of Sale and Entry. If in doubt, leave it at home.

Q. Are there pass-outs?

Pass-outs will be allowed. Please ensure that you retain your valid event ticket as you will be required to scan your event ticket on exit and again on re-entry.

Q. Is there First Aid?

First Aid will be available on site, located near door 8 of Pat Rafter Arena.

Q. Where are the toilets located?

Toilets are located at various positions around the stadium and the Queensland Tennis Centre grounds. Please bear in mind that toilets are only accessible after gates open at the Queensland Tennis Centre.

Q. Is there ATM/EFTPOS facilities?

There are limited ATM and EFTPOS facilities located within the Queensland Tennis Centre. To avoid queues please come prepared with cash.

Q. Is the Queensland Tennis Centre a non-smoking venue?

The Queensland Tennis Centre is a non-smoking venue. There are limited designated smoking areas available outside the venue. Please ensure you scan out of the turnstiles to ensure re-entry is permitted. Please note that Queensland law prohibits smoking within four meters of non-residential building entrances.

Q. Can I bring a bag with me?

Bags may be subject to a random safety and security search upon entry.

For the safety and comfort of all patrons, any item or bag that is too large to fit under a seat cannot be brought into the Queensland Tennis Centre. A limit of one bag per person applies.

All promotional, commercial, political, religious or offensive items of whatever nature including, but not limited to, clothing, banners, signs, symbols and leaflets are prohibited and may not be used for display purposes or brought into the Queensland Tennis Centre and its surrounding precinct.

Q. What items are prohibited?

For the comfort and safety of patrons and players the following items are not allowed into the Queensland Tennis Centre:

Alcohol; animals except service animals (e.g. seeing eye dogs); any item that could be used as a weapon; beach balls and other inflatable devices, audio recorders; bicycles, scooters, skateboards and roller-blades/skates; camera tripods, monopods, telephoto camera lenses with a focal length capacity of greater than 200 mm; video cameras and handy-cams; drink and food cans; chairs and stools; eskies and hampers; fireworks; frisbees; helium balloons; glass (including bottles); large containers in excess of 1.5 litres; flags, banners or signs larger than 1.2 m wide or with handles longer than 50 cm in length; musical instruments and/or amplification equipment; unauthorised advertising or marketing material or flyers; laser pointers, distress signals, whistles or loud hailers; dangerous goods and any other item prohibited by legislation.

Note: prams and strollers are not permitted in seating areas.

Q. Are cameras allowed?

Images of the Brisbane International taken with a camera, mobile phone, or other wireless device cannot be used for any purpose other than for private and domestic purposes, this is you cannot sell, license, publish or otherwise commercially exploit photographs. Flash photography is not permitted in seating areas. Taking video footage is forbidden.

The following are not allowed:
Camera tripods, monopods, telephoto camera lenses with a focal strength of greater than 200 mm; video cameras and handy-cams

Q. What is the weather like?

The Brisbane International is an outdoor event. It is recommended that patrons bring appropriate protection from sun and rain (i.e. hats, sunscreen, raincoats and warm clothing) even if seated inside Pat Rafter Arena.

Q. Will I get an exchange or a refund if it rains?
For the purpose of determining whether a patron with a reserved seat is entitled to an exchange or refund, a session will be deemed to be cancelled if;

(a)     Day Session match play has not begun by 5:00pm; or Evening Session by 9.45pm.

(b)     One match has not been completed or there is less than one hour of play in a session.

Reserved seat ticket holders are only eligible for an exchange or refund if the relevant session in centre court is cancelled in line with the criteria detailed above.

Ground pass ticket holders are only eligible for an exchange or refund if the relevant session on outside courts is cancelled in line with the criteria detailed above.

Q. Is Pat Rafter Arena undercover?

Pat Rafter Arena does have a permanent roof; however, the stadium is not fully enclosed. There are seats within the stadium that are affected in extreme weather conditions. As such the Brisbane International is classed as an outdoor event. Therefore it is highly recommended that you bring appropriate protection from the sun, rain and weather (i.e. hats, sunscreen, raincoats or warm clothing depending on the weather conditions) regardless of the location of your seat.

Q. What facilities does the Queensland Tennis Centre offer to wheelchair patrons?

The Queensland Tennis Centre offers wheelchair friendly seating on the main level of Pat Rafter Arena. If you are purchasing a wheelchair space you can also purchase a carer seat next to this space. If you do not require a wheelchair space, please advise the seller at the time of booking to discuss the best seating option. Wheelchair access to the venue is via ramps on the left and right side of the main entry stairwell. Disabled toilets are available inside the venue.

Q. What is the child and concession policy

The following child and concession policy applies to the Brisbane International 2017 to be held at the Queensland Tennis Centre in Tennyson, Brisbane Qld.

Child policy

The child policy is as follows:

  • children aged 3-14 years as at 1 January 2017 are entitled to purchase a child reserved seat ticket
  • children aged 2 and under as at 1 January 2017 are entitled to enter the events at no charge; however, they must not occupy a reserved seat.
  • persons aged 15 and over as at 1 January 2017 are classified as an adult, unless they hold valid concession identification.

Note: all persons 14 years old and younger must be accompanied and supervised by a parent or guardian at all times during the event.

Concession policy

A person must have the appropriate form of concession to purchase a concession reserved seat ticket. They must present the relevant concession documentation at point of purchase and upon entry into the event.

The following are accepted forms of concession for the purchase of tickets:

  1. Student cards: full-time secondary students, full-time tertiary students.
  2. Pension concession card: aged (AGE), bereavement allowance (BVA), carer (CAR), aged blind (AGE BLIND), parenting payment (single) (PPS), disability support pension (DSP), disability support blind (DSP BLIND), partner allowance (PTA), sickness allowance (SAL), special benefit (SPL), widow allowance (WDA), widow pension (WID), wife pension (WFA/WFD/WFW), new start allowance over 60 years (NSW/NMA), mature age allowance (MAA), mature age partner allowance (MPA), new start allowance (NSA), parenting payment (PPP/PPS).
  3. Veteran affairs and TPI.
  4. Healthcare card: exceptional circumstances relief (DR), sickness allowance (SA), special benefit (SL), farm help income support (FFR), new start allowance (NS), youth allowance (YA), new start mature age allowance (NMA), parenting payment (single) (PPS), low income (LI), carer allowance (CD), partner allowance (PA), mobility allowance (MO), and widow assistance (FA), family assistance (FA), child disability allowance (CDA).
  5. Personal treatment entitlement card: must be current. Please check the date carefully.

* Tennis Australia recognises the companion card program.

Conditions of sale and entry

Click through to updated 2018 Conditions of Sale and Entry.