FAQs

Schedule

Q. What are the dates and schedule of the Brisbane International?

Q. How many matches are played at Pat Rafter Arena in each session?

The schedule for each day’s matches is posted on this website the night before they occur. The number of matches is determined by the Tournament Referee and is subject to change at any time.

Q. I want to see a particular player in action. When are they playing?

The Brisbane International is an elimination tennis tournament. Tickets are sold to sessions of the Brisbane International, rather than to watch particular matches or players so it is not possible to purchase tickets in advance for a specific player. As it is an elimination tournament, a schedule for each day cannot be announced until the night prior. You can find the schedule and order of play on the Brisbane International website. Remember, the schedule and order of play is subject to change at any time. Tennis tournaments are, at times, unpredictable and unavoidable events can occur. It all adds to the thrill and suspense of the Brisbane International.

Tickets

Q. Where do I go to buy tickets for the event?

Q. How do I find out more about buying tickets with Ticketmaster?

Q. What are the Conditions of Sale and Entry?

Q. What is the child and concession policy?

Q. Will I get an exchange or a refund if it rains?

For the purpose of determining whether a patron with a reserved seat is entitled to an exchange or refund, a session will be deemed to be cancelled if;

(a)     Day Session match play has not begun by 5:00pm; or Evening Session by 9.45pm.

(b)     One match has not been completed or there is less than one hour of play in a session.

Reserved seat ticket holders are only eligible for an exchange or refund if the relevant session in centre court is cancelled in line with the criteria detailed above.

Ground pass ticket holders are only eligible for an exchange or refund if the relevant session on outside courts is cancelled in line with the criteria detailed above.

Q. What is the Pass Out Policy?

Pass-outs are allowed at the Queensland Tennis Centre. Patrons must ensure that they retain your valid event ticket as you will be required to scan on exit and again on re-entry.

Facilities

Q. How do I get to Brisbane International?

Q. Is the Queensland Tennis Centre accessible for all abilities and ages?

Q. Is there a cloakroom?

The Queensland Tennis Centre will have cloak room facilities available at each of the main public entries to the venue. These facilities will close half an hour after the conclusion of the last match of the day.

Q. Are there parent rooms available?

The Queensland Tennis Centre has a number of parent rooms available throughout the precinct.

Q. How do I claim lost property?

All lost property will be stored at the Information Booth on the day it is handed in. The event can be contacted on 07 3120 7930 to claim lost property on subsequent days or post-event. Lost property is held for 1 month after the conclusion of the event, when it is then donated to charity or disposed of.

Q. Are there ATMS/EFTPOS facilities available?

All catering, merchandise and ticketing outlets on site accept EFTPOS.

There are limited ATM facilities available – to avoid queues please come prepared with cash.

Q. Can I access free Public Wi-Fi while on site?

There is currently no public Wi-Fi available at the Queensland Tennis Centre.

Food & Drink

Q. Can I buy food & drink at the event?

There will be a variety of food and drink offerings available at the Queensland Tennis Centre, including coffee, hot food, salads, ice creams and a variety of bars. There will be an offering to suit all tastes.

Q. Is there free drinking water at the Queensland Tennis Centre?

There are a number of water bubblers located throughout the precinct for refilling water bottles.

Q. Can I bring my own food and drinks to the event?

Patrons are permitted to bring their own food and drink to the event, providing no items on the prohibited items list are included (i.e. cans or glass, promotional material such as a McDonald’s bag).

Prohibited Items

For the comfort and safety of patrons and players the following items are not allowed into the Queensland Tennis Centre:

  • Alcohol;
  • Animals except service animals (e.g. seeing eye dogs);
  • Any item that could be used as a weapon;
  • Beach balls and other inflatable devices,
  • Audio recorders;
  • Bicycles, scooters, skateboards and roller-blades/skates;
  • Camera tripods, monopods, telephoto camera lenses with a focal length capacity of greater than 200 mm;
  • Video cameras and handy-cams;
  • Drink and food cans;
  • Chairs and stools;
  • Eskies and hampers;
  • Fireworks;
  • Frisbees;
  • Helium balloons;
  • Glass (including bottles);
  • Large containers in excess of 1.5 litres;
  • Flags, banners or signs larger than 1.2 m wide or with handles longer than 50 cm in length;
  • Musical instruments and/or amplification equipment;
  • Unauthorised advertising or marketing material or flyers;
  • Laser pointers, distress signals, whistles or loud hailers;
  • Dangerous goods and any other item prohibited by legislation.

All promotional, commercial, political, religious or offensive items of whatever nature including, but not limited to, clothing, banners, signs, symbols and leaflets are prohibited and may not be used for display purposes or brought into the Queensland Tennis Centre and its surrounding precinct

Note: prams and strollers are not permitted in seating areas.

Q. Can I bring a camera to the event?

Cameras are permitted, as long as their focal length is less than 200mm. No video cameras or handy cams are permitted (refer prohibited items list).

Images of the ATP Cup Brisbane or Brisbane International taken with a camera, mobile phone, or other wireless device cannot be used for any purpose other than for private and domestic purposes. You cannot sell, license, publish or otherwise commercially exploit photographs. Flash photography is not permitted in seating areas. Publishing video footage is forbidden.

Q. Can I smoke at the Queensland Tennis Centre?

The Queensland Tennis Centre is a non-smoking venue. There are limited designated smoking areas available outside the venue. Please ensure you scan out of the turnstiles to ensure re-entry is permitted. Please note that Queensland law prohibits smoking within four meters of non-residential building entrances.

Q. Can I bring a bag with me?

All bags are subject to a safety and security search upon entry.

For the safety and comfort of all patrons, any item or bag that is too large to fit under a seat cannot be brought into the Queensland Tennis Centre. A limit of one bag per person applies.

Health, Safety & Security

Q. Is there First Aid on site?

First Aid will be available on site, located near Door 8 of Pat Rafter Arena. All staff and volunteers are able to contact first aid to respond if required.

Q. What safety measures are in place?

Tennis Australia and the Queensland Tennis Centre take the safety and security of all guests at our events very seriously. As such, you will be subjected to security checks upon entry to the precinct and will be asked to comply with the direction of security guards, staff and the Queensland Police when on site if required.

Q. How do I report an issue or disturbance during the event?

Security guards, event staff and Queensland Police are posted all around the precinct during the event, and are well equipped to respond to any reports of issues or disturbances. All reports are taken seriously and will be acted upon promptly.