Q. What are the dates and schedule of the Brisbane International?
31 December 2023 – 7 January 2024, a provisional schedule can be found HERE.
Q. How many matches are played at Pat Rafter Arena in each session?
The schedule for each day’s matches is posted on this website the night before they occur. The number of matches is determined by the Tournament Referee and is subject to change at any time.
Q. Can I come and watch Qualifying?
Qualifying will run from 29-31 December 2023. Entry to the Queensland Tennis Centre across 29-30 December 2023 is free.
Q. I want to see a particular player in action. When are they playing?
The Brisbane International is an elimination tennis tournament. Tickets are sold to sessions of the Brisbane International, rather than to watch particular matches or players so it is not possible to purchase tickets in advance for a specific player. As it is an elimination tournament, a schedule for each day cannot be announced until the night prior. You can find the schedule and order of play on the Brisbane International website. Remember, the schedule and order of play is subject to change at any time. Tennis tournaments are, at times, unpredictable and unavoidable events can occur. It all adds to the thrill and suspense of the Brisbane International.
Q. Where do I go to buy tickets for the event?
Brisbane International tickets can be purchased via Ticketmaster.
Q. Will I get an exchange or a refund if it rains?
You will be entitled to a full refund, credit or replacement ticket where on-court tennis for your specific session does not commence at all (unless this is due to significant circumstances beyond the reasonable control of TA). For the full refund policy please refer to the BI24 Conditions of Sale and Entry.
Q. What is the Pass Out Policy?
Pass-outs are allowed at the Queensland Tennis Centre. Patrons must ensure that they have their ticket available to scan on exit and again on re-entry.
Q. Is there a cloakroom?
The Queensland Tennis Centre will have cloak room facilities available at each of the main public entries to the venue. These facilities will close half an hour after the conclusion of the last match of the day.
Q. Are there parent rooms available?
The Queensland Tennis Centre has a number of parent rooms available throughout the precinct.
Q. How do I claim lost property?
All lost property will be stored at the Information Booth on the day it is handed in. The event can be contacted at [email protected] to claim lost property on subsequent days or post-event. Lost property is held for 1 month after the conclusion of the event, when it is then donated to charity or disposed of.
Q. Is the Brisbane International a cashless event?
Yes, the Brisbane International is a cashless event. All catering, merchandise and ticketing outlets on site accept EFTPOS.
Q. Can I access free Public Wi-Fi while on site?
There is currently no public Wi-Fi available at the Queensland Tennis Centre.
Food & Drink
Q. Can I buy food & drink at the event?
There will be a variety of food and drink offerings available at the Queensland Tennis Centre, including coffee, hot food, salads, ice creams and a variety of bars. There will be an offering to suit all tastes.
Q. Is there free drinking water at the Queensland Tennis Centre?
There are a number of water bubblers located throughout the precinct for refilling water bottles.
Q. Can I bring my own food and drinks to the event?
Patrons are permitted to bring their own food and drink to the Brisbane International, provided no items on the following prohibited items list are included (i.e. alcohol or glass).
For the comfort and safety of patrons and players the following items are not allowed into the Queensland Tennis Centre:
- Large bags, including suitcases
- Tennis racquets, beach balls or other inflatable devices, frisbees, helium balloons
- Camera tripods, monopods, telephoto camera lenses with a focal length capacity greater than 200mm
- video cameras or handy-cams; audio recorders; any other devices used for recording or transmitting scoring data or other statistical information for commercial purposes (including sports betting)
- Eskies, hampers, large containers in excess of 1.5 litres
- Glass (including bottles), cans, ceramic and breakable containers
- Flags, banners, signs larger than 180cm by 90cm in size or with handles longer than 50cm
- Animals other than animals recognised as assistance animals under the Disability Discrimination Act
- Chairs and stools
- Musical instruments, whistles, loud hailers, amplification equipment
- Unmanned aerial vehicles (drones), flares, fireworks, firecrackers, smoke bombs and laser pointers
- Bicycles, scooters, skateboards, rollerblades, rollerskates
- Unauthorised promotional, commercial, political, religious or offensive items of whatever nature including clothing, flags, banners, signs, symbols, leaflets, stickers or flyers
All promotional, commercial, political, religious or offensive items of whatever nature including, but not limited to, clothing, banners, signs, symbols and leaflets are prohibited and may not be used for display purposes or brought into the Queensland Tennis Centre and its surrounding precinct
Note: prams and strollers are not permitted in seating areas.
Q. Can I bring a camera to the event?
Cameras are permitted, as long as their focal length is less than 200mm. No video cameras or handy cams are permitted (refer to the above prohibited items list).
Images of the Brisbane International taken with a camera, mobile phone, or other wireless device cannot be used for any purpose other than for personal purposes. You cannot sell, license or otherwise commercially exploit photographs. Flash photography is not permitted in seating areas.
Publishing video footage or sound recordings of the Brisbane International longer than one minute is forbidden (including sharing to social media).
Q. Can I smoke or vape at the Queensland Tennis Centre?
The Queensland Tennis Centre is a non-smoking and vaping venue. There are limited designated smoking areas available outside the venue. Please ensure you scan out of the venue to ensure re-entry is permitted. Please note that Queensland law prohibits smoking within five meters of non-residential building entrances.
Q. Can I bring a bag with me?
All bags are subject to a safety and security search upon entry.
For the safety and comfort of all patrons, any item or bag that is too large to fit under a seat cannot be brought into the Queensland Tennis Centre. A limit of one bag per person applies.
Health, Safety & Security
Q. Is there First Aid on site?
First Aid will be available on site, located near Door 8 of Pat Rafter Arena. All staff and volunteers are able to contact first aid to respond if required.
Q. What safety measures are in place?
Tennis Australia and the Queensland Tennis Centre take the safety and security of all guests at our events very seriously. As such, you will be subjected to security checks upon entry to the precinct and will be asked to comply with the direction of security guards, staff and the Queensland Police when on site if required.
Q. How do I report an issue or disturbance during the event?
Security guards, event staff and Queensland Police are posted all around the precinct during the event, and are well equipped to respond to any reports of issues or disturbances. All reports are taken seriously and will be acted upon promptly.