FAQs

Q. How do I get to Brisbane International?

Q. How do I purchase tickets?

Q. What day/night sessions are there? When are the finals?

Q. When is the Brisbane International held?

Qualifying rounds for Brisbane International 2019 will be held from Friday 28 December to Sunday 30 December 2018. Entry to Friday and Saturday’s qualifying matches is FREE for the general public, with ticketed access beginning on Sunday 30 December for Kids’ Tennis Day.

The main draw of Brisbane International 2019 will be held from Monday 31 December 2018 to Sunday 6  January 2019.

 Q. What is a Provisional Schedule?

The provisional schedule provides an estimate on which round of the tournament will be played each day. Please note, the schedule and order of play are subject to change at any time. Tennis tournaments are, at times, unpredictable and unavoidable events can occur. It all adds to the thrill and suspense of the Brisbane International.

Q. What is Kids’ Tennis Day?

Kids’ Tennis Day is a family event that launches the Brisbane International, taking place on Sunday 30 December at the Queensland Tennis Centre. All children aged 16 and under, accompanied by a paying adult, will be admitted FREE into the Queensland Tennis Centre on this day.

Kids’ Day patrons will have access into Pat Rafter Arena from 11am-12noon for a special session of entertainment designed especially for kids. You can then enjoy access to the outside courts at the Queensland Tennis Centre to watch all the action of the qualifying for Brisbane International 2019 as well as try your hand at one of the fun activities on offer in The Racquet Club.

Please note: The Kids’ Tennis Day ticket will only allow patrons access to Pat Rafter Arena from 10am-12noon for the Entertainment Spectacular – it does not include access to any main draw matches of Brisbane International.

Adults must purchase your Kids’ Day tickets through Ticketek and select the number of FREE tickets you would like to access for your kids in order for everyone to enter on the day.

Q. How many matches are played at Pat Rafter Arena in each session?

The schedule for each day’s matches is posted on this website the night before they occur. The number of matches is determined by the Tournament Referee and is subject to change at any time.

Q. I want to see a particular player in action. When are they playing:?

The Brisbane International is an elimination tennis tournament. Tickets are sold to sessions of the Brisbane International, rather than to watch particular matches or players so it is not possible to purchase tickets in advance for a specific player. As it is an elimination tournament, a schedule for each day cannot be announced until the night prior. You can find the schedule and order of play on the Brisbane International website. Remember, the schedule and order of play is subject to change at any time. Tennis tournaments are, at times, unpredictable and unavoidable events can occur. It all adds to the thrill and suspense of the Brisbane International.

Q. Where do I enter Brisbane International?

All valid ticket holders will be able to access the event via the turnstiles at the top of the central staircase at the main entry foyer.

Corporate Suite ticket holders can access the event via the stairwell on the left of the turnstiles. All other Corporate Hospitality ticket holders can access the event via the Corporate Entry (located next to the turnstiles) or alternatively they can enter via the turnstiles.

Q. What facilities does the Queensland Tennis Centre offer to wheelchair patrons?

Q. Are there cloakroom facilities?

Cloaking facilities will be located near the front entry of the tennis centre. Items prohibited at the Queensland Tennis Centre may be left in the cloakroom. Please take time to review the list of prohibited items located below. This list can be also be found in the Brisbane International Ticket Conditions of Sale and Entry. If in doubt, leave it at home.

Q. Are there pass-outs?

Pass-outs will be allowed. Please ensure that you retain your valid event ticket as you will be required to scan your event ticket on exit and again on re-entry.

Q. Is there First Aid?

First Aid will be available on site, located near Door 8 of Pat Rafter Arena.

Q. Where are the toilets located?

Toilets are located at various positions around the stadium and the Queensland Tennis Centre grounds. Please bear in mind that toilets are only accessible after gates open at the Queensland Tennis Centre.

Q. Is there ATM/EFTPOS facilities?

There are limited ATM and EFTPOS facilities located within the Queensland Tennis Centre. To avoid queues please come prepared with cash.

Q. Is the Queensland Tennis Centre a non-smoking venue?

The Queensland Tennis Centre is a non-smoking venue. There are limited designated smoking areas available outside the venue. Please ensure you scan out of the turnstiles to ensure re-entry is permitted. Please note that Queensland law prohibits smoking within four meters of non-residential building entrances.

Q. Can I bring a bag with me?

All bags are subject to a safety and security search upon entry.

For the safety and comfort of all patrons, any item or bag that is too large to fit under a seat cannot be brought into the Queensland Tennis Centre. A limit of one bag per person applies.

Q. What items are prohibited?

For the comfort and safety of patrons and players the following items are not allowed into the Queensland Tennis Centre:

All promotional, commercial, political, religious or offensive items of whatever nature including, but not limited to, clothing, banners, signs, symbols and leaflets are prohibited and may not be used for display purposes or brought into the Queensland Tennis Centre and its surrounding precinct.

Alcohol; animals except service animals (e.g. seeing eye dogs); any item that could be used as a weapon; beach balls and other inflatable devices, audio recorders; bicycles, scooters, skateboards and roller-blades/skates; camera tripods, monopods, telephoto camera lenses with a focal length capacity of greater than 200 mm; video cameras and handy-cams; drink and food cans; chairs and stools; eskies and hampers; fireworks; frisbees; helium balloons; glass (including bottles); large containers in excess of 1.5 litres; flags, banners or signs larger than 1.2 m wide or with handles longer than 50 cm in length; musical instruments and/or amplification equipment; unauthorised advertising or marketing material or flyers; laser pointers, distress signals, whistles or loud hailers; dangerous goods and any other item prohibited by legislation.

Note: prams and strollers are not permitted in seating areas.

Q. Are cameras allowed?

Images of the Brisbane International taken with a camera, mobile phone, or other wireless device cannot be used for any purpose other than for private and domestic purposes. You cannot sell, license, publish or otherwise commercially exploit photographs. Flash photography is not permitted in seating areas. Publishing video footage is forbidden.

The following are not allowed:
Camera tripods, monopods, telephoto camera lenses with a focal strength of greater than 200 mm; video cameras and handy-cams

Q. Is Pat Rafter Arena undercover?

Pat Rafter Arena does have a permanent roof; however, the stadium is not fully enclosed. There are seats within the stadium that are affected in extreme weather conditions. As such the Brisbane International is classed as an outdoor event. Therefore it is highly recommended that you bring appropriate protection from the sun, rain and weather (i.e. hats, sunscreen, raincoats or warm clothing depending on the weather conditions) regardless of the location of your seat.

Q. Will I get an exchange or a refund if it rains?

For the purpose of determining whether a patron with a reserved seat is entitled to an exchange or refund, a session will be deemed to be cancelled if;

(a)     Day Session match play has not begun by 5:00pm; or Evening Session by 9.45pm.

(b)     One match has not been completed or there is less than one hour of play in a session.

Reserved seat ticket holders are only eligible for an exchange or refund if the relevant session in centre court is cancelled in line with the criteria detailed above.

Ground pass ticket holders are only eligible for an exchange or refund if the relevant session on outside courts is cancelled in line with the criteria detailed above.

Q. What is the child and concession policy?

Q. What are the Conditions of Sale and Entry?