Q. When do tickets go on sale to the general public?
Tickets for Brisbane International 2017 will go on sale at the following times:
Multi Sessions – Wednesday 5th October 2016, 12.00pm
Single Sessions – Wednesday 12th October, 12.00pm
To be the first to find out about player announcements and ticket information by signing up to the Brisbane International e-newsletter.
Q. What are the dates of the 2017 event?
Brisbane International will be held from Sunday 1 January 2017 to Sunday 8 January 2017.
Qualifying rounds are from Friday 30 December 2016 to Sunday 1 January 2017.
Q. What day/night sessions are there? When are the finals?
* Day sessions are held from Sunday 1 January to Saturday 7 January 2017.
* Night sessions are held from Monday 2 January to Saturday 7 January 2017.
* An afternoon session is held on Sunday 8 January 2017 – please check your ticket for gate opening times.
Q. I want to see a particular player in action. When are they playing:?
The Brisbane International is an elimination tennis tournament. Tickets are sold to sessions of the Brisbane International, rather than to watch particular matches or players so it is not possible to purchase tickets in advance for a specific player. As it is an elimination tournament, a schedule for each day cannot be announced until the night prior. You can find the schedule and order of play on the Brisbane International website – www.brisbaneinternational.com.au. Remember, the schedule and order of play is subject to change at any time. Tennis tournaments are at times unpredictable and unavoidable events can occur. It all adds to the thrill and suspense of the Brisbane International.
Q. How do I make a group booking ?
Book ten or more Brisbane International 2017 tickets (in one session) and save! To take advantage of this offer please call the Ticketek Group bookings line on 1300 364 001 or email [email protected] This offer is for any session from Sunday 1st January until Saturday 7th January Day Session only. Note that this offer is available on the adult rate only.
Q. What is the best way to book? How can I guarantee that I get good seats?
To ensure fairness in ticket distribution all booking methods (internet, phone or in person at an agency) commence at the same time (9 am AEST). To get the best seats available it is important to book early, as sessions sell fast.
You can also secure pre-sale tickets by becoming one of the following:
Some of the benefits include:
- Exclusive pre-sale Brisbane International ticket offers,
- Monthly prize giveaways,
- Entry into the annual Grand Slam ticket ballot
Q. What is the Suncorp Kids Tennis Day?
Suncorp Kids Tennis Day is a free event on Day 1 of the Brisbane International 2017, taking place on Sunday 1 January at the Queensland Tennis Centre.
All kids aged 16 and under, accompanied by a paying adult, will be admitted free into the Queensland Tennis Centre on this day.
Kids Day patrons will have access into Pat Rafter Arena from 10am-12noon for a special session of entertainment designed especially for kids.
You can then enjoy access to the outside courts at the Queensland Tennis Centre to watch all the action of the first day of play of the Brisbane International. Please note: Adults and Kids must purchase your Kids Day tickets through Ticketek .
Please note: The Kids Day ticket will only allow patrons access to Pat Rafter Arena from 10am-12noon – it will not allow you to remain in Pat Rafter Arena for the first session of play following 12noon.
Please purchase both your paying adult ticket and your free child ticket (up to 4 free children with one paying adult) via Ticketek). Every person coming to the Suncorp Kids Tennis Day requires a ticket for entry.
Q. I have attempted to purchase tickets on the Ticketek website and I have selected my tickets but the webpage has frozen and just keeps thinking. Have I still got my tickets?
In order to ensure equitable access to the Brisbane International time restrictions may be placed on the Ticketek website. The Ticketek website will only hold your tickets for eight minutes. If the webpage has frozen it is likely that you have no longer got the tickets that were assigned to you. You will need to close the window and try again.
The easiest way to check if a transaction has been successful is to look for a confirmation email, which is sent at the end of every successful transaction to the email address detailed in your My Ticketek login.
Q. The Ticketek website won’t let me select tickets?
Access to ticketek.com.au is available 24 hours a day, seven days a week; however the Brisbane International ticket sale pages are not activated until 9 am (AEST) the morning of the scheduled on-sale dates (detailed above).
If you are unable to select tickets check that you are purchasing during the designated time frame and, refresh the page to ensure you get the latest information and the “Get Tickets” button appears.
Q. Do tickets on the internet sell faster than if I buy over the phone?
All booking methods (phone, agencies and internet) start selling tickets at the same time. To ensure that patrons who book via the phone or at agencies have equitable access to the seat inventory, the amount of patrons who can access the internet site to book is set at a predetermined capacity.
Q. What’s the benefit in purchasing a Series Package?
Series Packages go on sale before single session tickets, so they allow to secure your tickets earlier. They are also more cost effective compared to buying individual sessions. You also get to purchase tickets before the tickets get sold as single session tickets. The Packages available will include a Finals package which will allow you to see both the Women’s Singles Final (scheduled for the evening of Saturday 7 January) and the tickets to the Men’s Singles Final (scheduled for Sunday 8 January not before 7pm).
Q. I have purchased a package. Why are my seats not the same for all sessions?
When you purchase a package we try and give you the best available seats for each session. This means that we cannot always supply the same seat for all sessions.
Q. What benefits does a ground pass offer?
A ground pass gives you full access to all outside courts where you will see a number of the world’s best players doing what they do best. Ground passes are great value and are available for all sessions. Please note that there are no WTA or ATP matches scheduled on the outside courts for the last three days of the tournament.
Q. Will a ground pass ticket give me access to Pat Rafter Arena?
No, however, ground pass ticket holders may upgrade their ticket at the Queensland Tennis Centre box office or upgrade booth on the day (subject to availability) for an additional cost to get a fully reserved ticket to Pat Rafter Arena.
Q. Can I upgrade my ground pass?
Yes. There is an upgrade booth inside the venue that will have the capacity to upgrade ground passes to Pat Rafter Arena reserved seating for the difference of the face value of the ticket. This is subject to availability.
Q. What does a Pat Rafter Arena ticket offer?
If you have purchased a ticket to Pat Rafter Arena you will have access to a reserved seat within the stadium and access to all outside courts for the session you have purchased.
Q. What time can I enter the grounds on a Night session ticket?
Night session ticket holders are able to enter the grounds from 4.30 pm. Access to Pat Rafter Arena may be delayed if day session play runs late.
Q. What makes up a Family Pass?
A family pass consists of two adults and two children or one adult and three children. Family passes are only available for Pat Rafter Arena.
Q. What is a restricted view ticket?
A restricted view ticket is a ticket that grants access into a seating area that has been deemed as having a restricted view of the court. The reason for the restriction could include being behind the umpire’s chair, broadcast cameras or any area that may have only a partial view of the court. These seats have been identified by the stadium and you will be told at the time of purchase if you are purchasing a restricted view ticket.
Q. Is it safe to buy tickets through Ticketek over the internet?
Ticketek online processes your credit card details securely over the internet using an online payment technology called Secure Socket Layer (“SSL”). The payment system is a Westpac accredited internet payment security system. Standards are ranked among the best available. With the combination of Ticketek.com’s Verisign SSL 128-bit encryption on their website and a secure browser at your end, you can be assured that your transaction booking details are encrypted.
Q. What happens if I log on to the Ticketek website before 9 am the day tickets go on sale?
Access to ticketek.com.au is available 24 hours a day, seven days a week; however, the Brisbane International ticket sale pages are not activated until 9 am (AEST) the morning of the scheduled on-sale dates. If you are on the website just before 9 am, refresh the page to ensure you get the latest information and the “Get Tickets” button appears. Note a time limit of 15 minutes applies to book your tickets from the time you first log on.
Q. I live overseas or I will be away when tickets go on sale. How can I book?
Bookings can be made from overseas either via the Ticketek or by phone +613 9039 9407 .
Q. I require a special needs ticket. How do I purchase my tickets?
To purchase special needs tickets please call the Australian Open and Australian Open Series booking line on 1300 665 915 and chose the option to speak to an operator. Please mention your special needs requirement at the beginning of the booking when you are put through to an operator. These tickets go on sale at the same date and time detailed for general public.
Q. Who is entitled to concession tickets?
A concession ticket is valid for children aged between 3 and 14 years, full-time students who are attending an Australian institution, Pensioners, Veteran Affairs and TPI, holders of valid Australian Health Care Cards and holders of Personal Treatment Entitlement Cards. There is no discount for seniors card holders. Children under 2 years of age are admitted free of charge into the event provided that they do not occupy a reserved seat within Pat Rafter Arena. Children under 2 years of age are permitted to sit on the knee of the accompanying adult in these areas. For additional information about valid concession details please see the Brisbane International 2017 Child & Concession policy.
Q. Can I sell Brisbane International tickets on eBay?
No. The Brisbane International Ticket Conditions of Sale and Entry state that you cannot on-sell seats, therefore you will be in breach of these conditions if you put your tickets up for auction on eBay or any other auction site. Listed tickets on eBay or any other auction site that are sold above face value may be cancelled without refund and therefore patrons holding these tickets will be denied admission to the Brisbane International.
Q. Can I please have exactly the same seats as last year?
Tickets are sold through Ticketek on a best available basis. Because of this, we cannot guarantee that the seats you require will be available. If you need to request specific seats, please call Ticketek on 1300 888 104 to speak to an operator who will try their best to help you.
Q. What does the ticketing system consider best available?
The ticketing system will allocate seats closest to the court first.
Q. Where is the umpire’s chair located?
The umpire’s chair is located on the western side of the court. Its location is indicated on the Pat Rafter Arena stadium plan.
Q. Are there corporate hospitality packages available at the event?
The Brisbane International offers a number of packages for corporate customers. To obtain further information on corporate seating and dining packages, please contact Michael Murphy on (07) 3120 7930 or visit our Corporate Hospitality page.
Q. Is there a special offer for group bookings?
Yes. If you book 10 tickets for a session you will receive a 10% discount per ticket. Please call the Ticketek group bookings line on 1300 364 001 or email [email protected] to access this offer.
Q. How many matches are played at Pat Rafter Arena in each session?
The schedule for each day’s matches is posted on brisbaneinternational.com.au the night before they occur. The number of matches is determined by the Tournament Referee and is subject to change at any time.
Q. I bought tickets to what I thought was the Men’s semifinal but I got a different match instead. Why has the match changed?
The Brisbane International organisers aim to complete the tournament on time with the objective of playing all matches over the eight days of the tournament. Tickets are sold to sessions of the Brisbane International, rather than to watch particular matches or players. Tennis tournaments are at times unpredictable and unavoidable events can occur. As a result, the schedule and order of play is subject to change at any time.
Q. Do I get free public transport with my Brisbane International ticket?
Yes. If you purchase a ticket to the Brisbane International 2017 TransLink will provide access to free public transport to the event on BT bus and QR train services on the day you are attending. Please note that you must be able to present a valid event ticket for the date of travel if requested. Please visit www.translink.com.au for travel information and timetables.
Q. Can I get free public transport if I have not collected my event tickets yet?
No. You must be able to present a valid event ticket for the same day as the day of travel. If you have selected the venue collection option you can pick your tickets up before the event day from any Ticketek agency. Please refer to ticketek.com.au for a list of all Ticketek agencies. Alternately you can print your tickets at home by selecting the EZYticket option.
Q. I would like to attend the event but I have trouble walking short distances. What is the easiest way for me to access the event if I catch public transport?
If you are attending the event and have difficulty walking, the best solution to access the site is to utilise the free taxi shuttle for elderly and disabled patrons from Yeerongpilly train station. For more information on this service, visit brisbaneinternational.com.au or call the event on (07) 3120 7930. For the safety of all patrons visiting the QTC during the Brisbane International, we are not able to allow drop off at the front of the centre. For this reason we strongly recommend that you utilise the free shuttle service from Yeerongpilly, as this drops off the closest to the QTC entry.
Q. What facilities does the Queensland Tennis Centre offer to wheelchair patrons?
The Queensland Tennis Centre offers wheelchair friendly seating on the main level of Pat Rafter Arena. If you are purchasing a wheelchair space you can also purchase a carer seat next to this space. If you do not require a wheelchair space, please advise the seller at the time of booking to discuss the best seating option. Wheelchair access to the venue is via ramps on the left and right side of the main entry stairwell. Disabled toilets are available inside the venue.
Q. I have a disabled car parking sticker. Is there any facility for me to park on site?
There is very limited car parking available for patrons with disabled car parking stickers. This car parking must be pre-booked before the event by calling the Brisbane International on (07) 3120 7930. A disabled car park sticker is required for all bookings and must be displayed on the car with the Brisbane International parking pass at all times to avoid parking fines. Please note that spaces book very quickly so it is important to book as early as possible. Bookings will open after tickets have gone on sale.
Q. Why have ticket prices gone up?
Ticket prices have increased so a bigger and better event can be delivered to the Queensland public. We have aimed to keep our ground passes very affordable at $20.00, which is great value early in the week.
Q. Is Pat Rafter Arena undercover?
Pat Rafter Arena does have a permanent roof; however, the stadium is not fully enclosed. There are seats within the stadium that are affected in extreme weather conditions. As such the Brisbane International is classed as an outdoor event. Therefore it is highly recommended that you bring appropriate protection from the sun, rain and weather (i.e. hats, sunscreen, raincoats or warm clothing depending on the weather conditions) regardless of the location of your seat.